TERMS & CONDITIONS

Effective Date: 06/26/2026

Welcome to CBUS Cleaning Company LLC (“CBUS Cleaning Company,” “Company,” “we,” “our,” or “us”). These Terms & Conditions (“Terms”) govern your use of our website, your request for estimates, your booking of cleaning services, and your purchase or use of any services offered by CBUS Cleaning Company LLC.

By visiting our website, requesting an estimate, booking an appointment, or receiving our services, you acknowledge that you have read, understood, and agree to be bound by these Terms.

1. Company Information

CBUS Cleaning Company LLC

Columbus, Ohio

Email: info@cbuscleaningcompany.com

Phone: 740-729-8868

2. Services

CBUS Cleaning Company LLC provides residential and commercial cleaning services in Columbus, Ohio and surrounding communities.

Our services may include, but are not limited to:

Standard Cleaning
Deep Cleaning
Move-In Cleaning
Move-Out Cleaning
Apartment Cleaning
Office Cleaning
Recurring Cleaning Services
Vacation Rental Cleaning
Post-Construction Cleaning (if offered)

Service availability may vary by location and scheduling.

3. Estimates & Pricing

All estimates are provided in good faith based on the information supplied by the customer.

Final pricing may differ if:

The home is larger than represented.
The property requires additional labor.
Excessive clutter, pet hair, stains, debris, or neglect are present.
Additional services are requested.
Property conditions differ from those described.

We reserve the right to revise pricing before completing additional work.

4. Booking & Scheduling

Appointments requested online, by phone, email, or text are not guaranteed until confirmed by CBUS Cleaning Company LLC.

We reserve the right to modify appointment times due to scheduling, weather, emergencies, employee illness, traffic conditions, or unforeseen circumstances.

Arrival times are estimated and may be provided as appointment windows rather than exact times.

5. Customer Responsibilities

Customers agree to:

Provide safe and legal access to the property.
Ensure electricity and running water are available.
Secure aggressive pets.
Inform us of alarms or access codes.
Notify us of fragile, valuable, or sentimental items.
Inform us of hazardous conditions before service.

Customers are responsible for securing cash, jewelry, firearms, collectibles, and other valuables before service.

6. Payment

Payment is due immediately upon completion of service unless otherwise agreed in writing.

We may accept:

Credit Cards
Debit Cards
ACH Transfers
Electronic Payments
Cash

Returned payments, chargebacks, or declined transactions may incur additional fees.

Past-due balances may accrue interest at the maximum rate permitted by applicable law.

Customers agree to reimburse reasonable collection costs, including attorney’s fees where permitted by law.

7. Stored Payment Authorization

If you provide payment information for future services, you authorize CBUS Cleaning Company LLC to charge your selected payment method for completed services, approved additional services, cancellation fees, and outstanding balances consistent with these Terms.

8. Cancellations

Appointments canceled with at least 24 hours’ notice will not incur a cancellation fee.

Appointments canceled with less than 24 hours’ notice may incur a cancellation fee of up to 50% of the scheduled service price.

Same-day cancellations may be charged the full scheduled amount where permitted by law.

9. Lockouts & No Access

If our cleaning professionals arrive and cannot access the property due to:

Incorrect access codes
Locked doors
No key available
Customer absence
Utilities disconnected

a lockout fee or full-service fee may be charged.

10. Recurring Services

Recurring services continue until canceled by either party.

Customers may cancel recurring service by providing at least 24 hours’ notice before the next scheduled visit.

Recurring pricing may change with reasonable notice.

11. Satisfaction Guarantee

We strive to deliver exceptional service.

If you are dissatisfied with any portion of your cleaning, you must notify us within 24 hours after service completion.

We may inspect the concern and, at our discretion, provide a complimentary re-clean of the affected area.

Refunds are issued only at the Company’s discretion.

12. Property Condition & Damage Claims

Customers agree to inspect the property promptly after service.

Claims for damage, missing items, or service concerns must be reported within 48 hours.

Customers agree not to repair, replace, or discard allegedly damaged property until CBUS Cleaning Company LLC has had an opportunity to inspect the item.

We are not responsible for:

Existing damage
Loose fixtures
Improperly installed shelving
Worn flooring
Peeling paint
Damaged grout
Water-damaged materials
Improperly secured decorations
Defective furniture
Items with normal wear and tear

Cleaning may reveal pre-existing conditions that were previously hidden.

13. Cleaning Limitations

We do not provide:

Mold remediation
Biohazard cleanup
Hoarding cleanup unless specifically agreed
Pest control
Animal waste remediation beyond ordinary household cleaning
Crime scene cleanup
Asbestos removal
Hazardous waste disposal
Medical waste removal

We reserve the right to refuse unsafe jobs.

14. Right to Refuse Service

CBUS Cleaning Company LLC reserves the right to refuse or discontinue services for any lawful reason, including but not limited to:

Unsafe conditions
Threatening behavior
Harassment
Illegal activity
Unsanitary biohazards
Non-payment
Aggressive animals
Dangerous structural conditions

15. Pets

Customers are responsible for securing aggressive animals.

We are not responsible for pets escaping due to unsecured doors, gates, or customer instructions.

16. Photographs

For quality assurance, training, documentation, insurance claims, or dispute resolution, CBUS Cleaning Company LLC may photograph areas before and after service.

We will not intentionally publish identifiable interior photographs for marketing without your permission.

17. SMS & Text Messaging

By voluntarily providing your mobile telephone number, you consent to receive text messages from CBUS Cleaning Company LLC regarding:

Appointment confirmations
Appointment reminders
Scheduling updates
Estimates
Invoices
Payment confirmations
Customer service communications
Service follow-ups

If you separately opt in to receive marketing or promotional text messages, you consent to receive recurring automated marketing messages. Consent to receive marketing texts is not a condition of purchasing services.

Message frequency varies.

Message and data rates may apply.

You may opt out of marketing text messages at any time by replying STOP. For assistance, reply HELP or contact us at info@cbuscleaningcompany.com or 740-729-8868.

We are not responsible for delayed or undelivered messages caused by your mobile carrier or other third parties.

18. Email Communications

By providing your email address, you consent to receive emails regarding:

Estimates
Appointments
Receipts
Invoices
Account updates
Customer service
Service reminders

If you separately subscribe to promotional emails, you may unsubscribe at any time using the unsubscribe link included in those emails.

19. Website Use

You agree not to:

Use the website unlawfully.
Attempt unauthorized access.
Interfere with website operation.
Upload malicious software.
Copy or reproduce website content without permission.

20. Intellectual Property

All logos, graphics, photographs, text, branding, website design, and other content are owned by CBUS Cleaning Company LLC or its licensors and are protected by applicable intellectual property laws.

No content may be copied, reproduced, modified, or distributed without prior written consent.

21. Privacy

Your use of our services is also governed by our Privacy Policy.

We collect personal information only as reasonably necessary to provide services, process payments, communicate with customers, improve our services, and comply with legal obligations.

We do not sell your personal information.

22. Disclaimer of Warranties

Services are provided using commercially reasonable care and skill.

Except as expressly stated in these Terms, services are provided “as is” and “as available” to the fullest extent permitted by law.

We disclaim all implied warranties, including warranties of merchantability and fitness for a particular purpose, except where prohibited by law.

23. Limitation of Liability

To the fullest extent permitted by law, CBUS Cleaning Company LLC shall not be liable for indirect, incidental, consequential, special, punitive, or exemplary damages.

Our total liability arising from any claim related to the services shall not exceed the amount paid by the customer for the specific service giving rise to the claim.

Nothing in these Terms limits liability where such limitation is prohibited by applicable law.

24. Indemnification

You agree to indemnify and hold harmless CBUS Cleaning Company LLC, its owners, employees, contractors, and agents from claims, liabilities, damages, losses, and expenses arising from your breach of these Terms, unsafe property conditions, or misuse of our services.

25. Force Majeure

CBUS Cleaning Company LLC shall not be liable for delays or failures caused by circumstances beyond our reasonable control, including severe weather, natural disasters, labor shortages, power outages, internet outages, transportation disruptions, governmental actions, public health emergencies, or other force majeure events.

26. Governing Law

These Terms shall be governed by and interpreted under the laws of the State of Ohio, without regard to its conflict of law principles.

27. Dispute Resolution

Before initiating legal action, the parties agree to make a good-faith effort to resolve any dispute through informal discussions.

If a dispute cannot be resolved informally, it shall be brought in a court of competent jurisdiction located in Ohio, unless applicable law requires otherwise.

28. Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

29. Waiver

Failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other rights.

30. Entire Agreement

These Terms, together with our Privacy Policy and any written service agreement or estimate accepted by the customer, constitute the entire agreement between the parties regarding the services.

31. Changes to These Terms

We may update these Terms at any time. Changes become effective upon posting the revised Terms on our website, unless otherwise required by law.

Continued use of our services after updated Terms are posted constitutes acceptance of those changes.

32. Electronic Acceptance

By booking services online, requesting an estimate, checking any applicable acceptance box, submitting information through our website, or receiving services from CBUS Cleaning Company LLC, you acknowledge and agree that your electronic acceptance has the same legal effect as a handwritten signature, to the extent permitted by law.

33. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us: